Here at Life we take our responsibilities to protect your privacy very seriously and recognise our responsibility to handle, manage and secure your data appropriately and legally. We operate in compliance with the European General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK).
Life - Kitchens for Living Ltd. is the Data Controller for the personal data we collect about our customers, prospective customers, employees, potential new employees and those enquiring about our products and services. We are also a Data Processor on behalf of our customers to allow us to deliver our products. This privacy notice explains what you can expect when Life collects and processes your personal information.
To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:
Life - Kitchens for Living Ltd. is registered with the Information Commissioner's Office (registration reference A8363919).
You have the following rights regarding your privacy and your personal data:
Not all rights will apply to all processing, however if you want to exercise any of these rights, please just contact us.
If you have concerns or a complaint about how we handle your data, please contact us and we will try to resolve the issue. If you remain unhappy with how we have resolved your concern or complaint you have the right to contact the Information Commissioner's Office for an independent review.
If you have any questions or concerns about this Privacy Statement or how we handle your personal data please contact us
We keep our privacy notice under regular review. This privacy notice was last updated on 26th October 2018.
At Life we take security seriously and are committed to information security best practice. Life will store, process and transmit (when necessary) your information securely, we will do this using encryption and recognised appropriate security controls. We will ensure our staff respect your data and your privacy and when no longer required we will dispose of your data in a secure manner using recognised deletion and sanitisation techniques, cross cut shredding or appropriately vetted disposal contractors.
Our preference is to use Transport Layer Security (TLS) to secure email communications using encryption; however, we recognise some of you may not. We therefore run opportunistic TLS, meaning if you also use it our communications will be encrypted and secure by default. But if you don't communications will continue but they will not be encrypted and may not be entirely secure when passing over the internet. If you want to protect all emails and attached documents you send to us, we encourage you to set up opportunistic TLS also.
Phone calls are not encrypted or recorded. However, when we call you we collect Calling Line Identification (CLI) information. We use this information to help improve efficiency and effectiveness as well as for service desk reporting and troubleshooting performance issues. This information is retained for a maximum of 1 year. If you have particular security requirements, please contact us to discuss how we can support you.
Data about customers: duration of your relationship with us, then 7 years. Financial data: is kept for a minimum 7 years or if it relates to a customer then the above retention will apply.
Further detail on specific retention periods can be provided on request.
We will not transfer your personal data to third parties for their use or purpose without your permission, except in the following circumstances:
We generate log files from various servers: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access. We also generate log files from various servers; this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access. If you choose to use our contact us page we will also gather your name and contact details, so we can respond to you, you can of course opt out at any time by letting us know.
If you have requested information via our website e.g. Our ‘Request a Brochure' page, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want. We may also use your contact details to inform you of related products or services you may be interested in, however you can opt out at any time.
Life uses a third-party service to help maintain the security and performance of its website, as well as to determine website visitor behaviour and help us plan our business strategy, this helps us tailor our services and ensure they are relevant to our prospective clients' needs. To deliver this service it processes the IP addresses of visitors to the Life website.
When someone visits www.life-kitchens.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
As our customer we will hold the following information about you:
We use the information we hold about you and your business to provide the best service we can, to communicate with you regarding products or services we are providing or to inform you of other related products or services you may be interested in. We also use your information to bill you and keep track of payments.
If you contact us, we will hold the following information about you:
We also generate log files from various servers: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access.
Providing advice and information regarding our products and services We use the information we hold about you (and your business, if applicable) to provide the best service we can, to communicate with you regarding services you may be interested in and to inform you of other related products or services you may be interested in.
If you call us or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.
If you contact us to apply for employment, we will hold the following information about you:
If you submit electronically we may also generate log files from various servers: this will include an IP address assigned to you or, more likely, to someone who provides you with Internet access.
We will use your CV or any information you or a recruitment agency provide to us to consider you for employment. If you are unsuccessful we will retain this information for 6 months after the recruitment exercise has ended after which it will be securely destroyed. If you are employed the information will become part of your personnel file.
If you are offered a job we will need to carry out verification checks on you. We retain identity verification information for as long as you are an employee.